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Warranty Policies

- Type of Product: Smart Wearable/Smart Watch WarrantyPeriod: MainDevice–365Days,Accessories–90Days Repair Service: To be carried at Molife Repair Hub, Delhi. Warranty Guidelines:

- Warranty is confined only to the original purchaser of the Molife product and is non-transferable.

- The warranty service is limited to repair or replacement of the product & is at the sole discretion of Teleecare Network India Pvt. Ltd.

- Customer must produce proof of purchase along with the product for availing warranty services.

- In event of any issues faced, customer should contact Molife customer care by call at 1860-258-3011 or email at care@molifeworld.com .

- Molife customer care team will help to resolve the issue by troubleshooting.

- If issue is not resolved over phone call or email, customer care team will guide customer to self-ship his product to Molife Repair Hub, Delhi and will provide address and contact details.

- Customer will properly pack his product and will self-ship to Molife Repair Hub, Delhi and will share tracking details with customer care team. Molife will not be responsible for any loss or damage during transit.

- Once the product is repaired and dispatched to customer’s address, customer care team will inform the same to customer by call or email.

- Molife warranty coverage shall be limited only to provide repair service & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.

- Though Molife will make best efforts to carry out the repairs at the earliest, we would like to make it clear that we are under no obligation to do so in a specified period of time.

- The product is not operated as per the instructions given in the user manual.

- In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.

- This warranty will automatically terminate on the expiry of the warranty period of 365 Days for main device and 90 Days for accessories (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

- Deterioration or peeling of the colour of the product body, strap or accessories due to normal wear & tear or usage.

- Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

- Low battery backup issue due to irregular charging practice, using incompatible charging source, use of product in undercharged condition or overcharging.

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