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Warranty Policies

Molife Smart Watch Warranty Policy

Type of Product : Warranty Period : After-sales Service : Warranty Guidelines:

Smart Wearable/Smart Watch
Main Device – 365 Days
To be carried at Molife Repair Hub, Delhi

Warranty is confined only to the original purchaser of the Molife product and is non-transferable.

The warranty service is limited to repair or replacement of the product & is at the sole discretion of Teleecare Network India Pvt. Ltd.

Customer must produce proof of purchase (valid tax invoice) along with the product for availing warranty services.

In event of any issues faced, customer should contact Molife Care by call at 1860-258-3011or email at care@molifeworld.com.

Molife Care team will help resolving the customer’s issue by giving functional guidance or by troubleshooting.

In case, issue is not resolved by troubleshooting, Molife Care team will guide customer to send his product to Molife Repair Hub, Delhi and will provide address and contact details.

Customer will properly pack his product and will send to Molife Repair Hub, Delhi and will share tracking details with Molife Care team. Molife will not be responsible for any loss or damage during transit.

Once the product is repaired and dispatched to customer’s address, Molife Care team will inform the same to customer by call or email.

Molife warranty coverage shall be limited only to provide repair service &rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.

Though Molife will make best efforts to carry out the repairs at the earliest, we would like to make it clear that we are under no obligation to do so in a specified period of time.

Warranty will not be applicable in any of the following cases:

The product is not operated as per the instructions given in the user manual.

In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.

This warranty will automatically terminate on the expiry of the warranty period of 365 Days for main device and 90 Days for accessories (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

Deterioration or peeling of the color of the product body, strap or accessories due to normal wear & tear or usage.

Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

Low battery backup issue due to irregular charging practice, using incompatible charging source, use of product in undercharged condition or overcharging.

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