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Replacement Policy

 

Policy Details and Process

  1. Replacement policy is confined only to the original purchaser of the Molife product and is non-transferable.
  2. In event of any issues faced, customer should contact Molife Care team over phone at 1860-258-3011 or email at care@molifeworld.com .
  3. Customer must contact Molife Care team along with scan copy of product invoice (valid tax invoice).
  4. In case of problem faced, customer will need to provide video of the problem to Molife Care team via email id provided.
  5. In case of damaged or wrong product received, customer will need to provide unboxing video of received package to Molife Care team via email id provided.
  6. Molife Care team will help to resolve the issue by troubleshooting.
  7. If issue is not resolved over phone call or email, Molife Care team will arrange pickup of defective product from customer’s address in case of defect reported within 12 days of delivery.
  8. In case of defect reported after 12 days of delivery, customer will need to self-ship the defective product to Molife warehouse.
  9. Customer needs to pack his product properly along with all content of the gift box in good condition (gift box, main product, accessories, user manual etc.).
  10. Once the product is received at Molife warehouse, it undergoes quality checks and verification of reported problem to qualify for replacement.
  11. Replacement of same model will be dispatched to customer within 2 working days of receipt.
  12. In case same model is not available, equivalent model will be sent as replacement.
  13. Molife Care team will give information to customer over phone or email, regarding dispatch of his replacement unit.